Frequently Asked Questions
CLEANING ADVICE
The toiletry bags are easy to clean. Use a mild detergent and then rinse with lukewarm/cold water. Hang to dry.
NB!
- Do not wring product
- Do not dry clean
- Do not iron product
- Do not use bleach
- Do not put the product in the washing machine in
GUARANTEE
2. What is the warranty on a toiletry bag?
All items come with a 1 year warranty. During this warranty period, the item will be replaced or repaired free of charge if it is broken, unless the defect was caused by your own actions. Then the repair is for your own account.
We will only repair your item after you have given permission, so that you do not have unexpected costs. Before the repair is carried out, you will first receive an estimate of the costs.
Do you have a question about warranty or do you want to register a warranty, please send an email to support@92nd.nl
RETURNS PRODUCTS
3. What are the conditions for returning a product?
Within the return period, you may reasonably try out your ordered item to find out whether it works properly. Just like when you look at a suitcase or a bag in a store, to see if you like it and whether it meets your requirements.
The product must not be used. Used goods are not taken back.
When unpacking the product, the tissue paper with sticker will break, this is not a problem. We would like to receive the products back including the packaging.
All products are made by hand and are thoroughly checked after production and during packaging. If, despite this check, something is not right, we will exchange the product.
4. How can I return a product and are there any costs involved?
At 92nd.supply you have a withdrawal period of 14 days. This period starts on the day you receive the item. Once you have registered your return, you have 10 days to return the package. Also look at the conditions to be able to return a product.
You can request a return via this link: https://portal-92nd-supply.shipping-portal.com/rp/
Here you report the product return and you can download a shipping label. The costs that will be charged are € 4.95. These will be deducted from the refund amount to be received.
5. How long does it take for my money to appear in my account?
Pay back returns
Processing a return takes a maximum of 5 working days. The refund of a return differs per payment method and is also a maximum of 5 working days. In some cases it may take a little longer.
Failed orders
Do you receive a message that the order or payment has failed, but money has been debited? Then we will pay you back. How quickly you receive the money depends on the reason and on your payment method:
- Technical failure iDEAL within 5 working days
- Credit card: the reservation will be canceled within 2 working days
RESALE
6. Can I also sell your products as a reseller?
Yes that is possible. If you have a physical store and you are registered with the Chamber of Commerce. It is possible to order a sample box with 4 colours.
Please contact us to discuss the possibilities.
Send an email with telephone number to verkoop@92nd.nl and we will contact you.
PRIVACY POLICY
7. How do you handle my information?
Privacy Policy / Privacy Statement
Quicklink BV [92nd.supply] respects the privacy of visitors to the Website, in particular the rights of visitors with regard to the automated processing of personal data. Because of full transparency with our customers, we have therefore formulated and implemented a policy with regard to these processing operations themselves, their purpose as well as the possibilities for data subjects to be able to exercise their rights as well as possible.
For all additional information about the protection of personal data, please visit the website of the Dutch Data Protection Authority: https://autoriteitpersoonsgegevens.nl/en
Until you accept the use of cookies and other tracking systems on the website, we will not place non-anonymized analytical cookies and/or tracking cookies on your computer and mobile phone.
By continuing to visit the website you accept the following terms of use.
The current version of the privacy statement available on the Website is the only version that applies as long as you visit the Website, until a new version supersedes the current version.
For questions, product information or information about the website itself, please contact V. van der Laan via info@92nd.nl
This privacy statement applies from October 3, 2021 until further notice.
More details please look at: https://92nd.supply/policies/privacy-policy
If you have another question and your answer is not listed, please send an email to info@92nd.nl