Refund policy
Returning Products
Within the return period, you may inspect your purchased item to determine whether it functions properly and meets your expectations. Just as you would examine a suitcase or toiletry bag in a shop before purchasing, you may carefully inspect the product after delivery to ensure it meets your requirements.
The product must not be used. Used items cannot be accepted for return.
When opening the product, the tissue paper and seal sticker may be damaged. This is perfectly normal and will not affect your return. We kindly ask that you return the product together with its original packaging.
All products are handcrafted and carefully inspected after production and again during the packing process. In the unlikely event that a product does not meet our quality standards, we will gladly replace it.
To request a return, please use the following link:
https://portal-92nd-supply.shipping-portal.com/rp/
A return handling fee of €4.95 will be deducted from your refund.